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Leadership Skills – Communication.
To be a great leader you must first be a great communicator. With good communications skills you will be able to articulate your vision clearly and repeatedly. Spell out your plan of action, asking for everyone’s support and showing confidence in a positive outcome.Think of all of the areas where communications skills are used.IF YOU DO MOT BELIEVE WHAT YOU ARE DOING AND SAYING OTHERS WILL NOT BELIEVE IT EITHER
- One-on-one with your employees
- Small groups or your team
- Larger groups and meetings
All of these are important tasks and how well you do them is dependent on your communications skills. This two part article will look at communications from the heart of the speaker to the heart of the listener with tips on how you can become a great communicator.The Speaker Communication Begins In the Heart The root of what you communicate comes from the core set of values and principles in your heart.
- One-on-one with your upper-management
The first step in becoming a great communicator is looking at your own heart. Understand who you are and look for things you need to change within yourself to become a great leader. Base yourself in the core values that never change over time: honesty, respect, faith, caring, perseverance, and diligence
.Communication Is Made Logical In the Brain Drawing from your heart your brain forms the words and sentences that become your communications. The mind makes logical sense out of what the heart tells it. The words your mind uses to create what you say will affect the outcome of your communications.To properly communicate you must master the skill of language and how to use it. Expand your vocabulary to better express your ideas. Read books, magazines, Reader’s Digest, even look words up in the dictionary. Daily reading will feed your mind with new words and ideas that will make you a better communicator.
Communication Is Made By the Tongue While this seems obvious, give it some thought. At any place in the communication process things can break down. Often this happens between the mind and the tongue. How many times have you asked yourself, why did I just say that? Why did I not say what I was thinking? If this happens to you look back through the process, to the mind and to the heart. You will likely find these are the places that keep you from saying what you mean.Sometimes what you have to say is personally difficult to you, such as reprimanding or firing and employee. Your heart and mind struggle for words. This is the time leaders lead and imposters falter. What you are communicating may be tough to do, but if you base it from your heart and choose your words carefully you will be able to effectively communicate.
Understand the Circumstances Where and when you communicate is as important as what you communicate. When you are speaking to a group of people consider the culture of the people you are speaking to. There are times when phrases or ideas are inappropriate because of culture. Consider the environment, is it formal or informal? Are you addressing subordinates, peers or upper-management?When you need to talk to an employee consider the environment. If you are couching an employee this can sometimes be done in public. If you are reprimanding them, you should always do this in private. How effective your communications will be will depend on you making a proper judgment of the circumstances and the environment they will be given in.
In Summary Great leaders are also great communicators. Many of the tasks you do every day will require good communications skills. It is a vital skill of leadership.Great leaders base their communications on a sound foundation of principles and values. Their mind possesses the ability to use words and build sentences to clearly and effectively convey their message. They are able to say what they mean without getting tongue tied because the first two elements are aligned. They understand the circumstances and the environment they will be speaking in and tailor their message to fit. Leadership Skills – Communications Part 2 we will examine the role of the listener. Your communications will be more effective if you understand the listener and learn to tailor your communications for them.
We all face negative situations in our life and in this business we see it even more. You may have just received your first “NO” or it might seem that that no matter what you do or say you’re just not seeing the results!!During these situations it is difficult to keep a positive attitude, but we are judged by our communications so staying positive is the professional way to react to an adverse situations. Your natural inclination is to release your inner Hulk and bash. This type of negative reaction will only make the circumstances worse with the those who caused it and you will end up filled with disappointment and anger.You can beat negative situations by maintaining a positive attitude. The attitude you take when faced with a negative situation is a choice. In the business world maintaining a positive attitude in negative circumstances is a valuable skill to learn. It will keep your professional reputation intact and show you can handle any negative situation.The way to beat a negative situation is to maintain a positive attitude. It is not easy and requires discipline on your part, but you can do it. At first you may not succeed every time so consider it a training program. Eventually you will learn to control your reactions out of habit.
Rule # 1 – Control Your Response
The golden rule of staying positive in a negative situation is to control your response. Take a deep breath, count to 10, do whatever it takes to remove yourself from the negativity. Wait until you calm down and have thought clearly about your response.If you respond out of emotion you will only make things worse. Remember Thumper’s rule. “If you can’t say anything nice, then don’t say anything at all.” This is good advice when you find yourself in a negative situation.Negative situations are compounded when they cause you stress. Learn how to deal with stress to eliminate the extra negativity.
Rule # 2 – Learn From Negative Situations
Look at a negative situation or event as an opportunity to learn and grow personally. Albert Einstein said “In the middle of difficulty lies opportunity.” Don’t channel your energy into a negative reaction, but into something positive that will make the situation better, not worse. If you do react negatively, note it and the circumstances that caused it. Learn from it by identifying the triggers that caused your reaction so you can watch for them in the future. Train yourself so you control the situation instead of allowing the situation to control your actions.
Rule # 3 – If You Make a Mistake, Admit it
We are human so we all make mistakes from time to time. When you do you need to step up and admit it. If you make a mistake that leads to a negative situation, admit to it, learn from it and move on. The definition of insanity is doing the same thing over and over again expecting different results. If something is not working for you change the script!!
Rule # 4 – Maintain a Positive View
Don’t allow your opinion of someone to become jaded by a negative situation. Keep a positive view about a person or a situation and don’t jump to conclusions. Be proactive in dealing with adverse circumstances, not reactive. If the negativity is true see rule # 3. If not then affirm what you already know about yourself and your work. When you are working under pressure it is hard to keep a positive attitude, but often pressure is part of the job. Take the emotion out of the equation, do not apologise for someone else’s failings or blame yourself because someone in your team has decided to quit. We are all independent consultants and it is up to each and every one of you to learn the skills and tools to help your business grow. You can take a horse to water but you can’t make it drink. Do not allow negativity to zap you of your energy, you can’t want this business more for someone than they want it for themselves. Turn a negative into a positive, sometimes when we feel that the world is against us we give into those negative thoughts and we start to doubt ourselves and our abilities. We all know that this business is far from easy however we are so fortunate to have such an incredible support system, whereby we can learn how to overcome these negative situations. My biggest advice to you all is to stay PLUGGED IN!!
Rule # 5 – Accentuate The Positive.
Remember that scene in The Jungle Book where Baloo breaks into a song about staying positive?You’ve got to accentuate the positiveEliminate the negativeAnd latch on to the affirmativeDon’t mess with Mister In-Between
Words of wisdom from a dancing bear.§ Emphasize your positive attitude by your actions and in your words.§ Eliminate any negative thoughts generated from a negative situation. Nothing good is gained from a negative reaction.§ Affirm the positive truths you know to be true about yourself and your work.§ Don’t flip-flop between positive and negative. When negativity comes to you remove yourself from the situation, flip to the positive side and stay there.Your WHY is what will keep you in this business, if you have not discovered your WHY as yet then this is the time to sit down and really think hard about what you want from this business, where do want to be and what are you prepared to do to get it?I will finish on this quote….. “Your time is limited, so don’t waste it living someone else’s life. Don’t be trapped by dogma — which is living with the results of other people’s thinking. Don’t let the noise of others’ opinions drown out your own inner voice. And most important, have the courage to follow your heart and intuition. They somehow already know what you truly want to become. Everything else is secondary.”- Steve JobsRachael LindoIndependent ConsultantExecutive Area ManagerI.D No. 441026334Arbonne International